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Основной контент книги It's All About Service. How to Lead Your People to Care for Your Customers
Tekst PDF

Objętość 258 stron

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It's All About Service. How to Lead Your People to Care for Your Customers

autor
ray pelletier
Читайте только на Литрес

Książki nie można pobrać jako pliku, ale można ją czytać w naszej aplikacji lub online na stronie.

157,32 zł

O książce

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

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Ograniczenie wiekowe:
0+
Data wydania na Litres:
21 lutego 2018
Objętość:
258 str.
ISBN:
9780471735342
Całkowity rozmiar:
1.6 МБ
Całkowita liczba stron:
258
Właściciel praw:
John Wiley & Sons Limited
Tekst PDF
Średnia ocena 4 na podstawie 1 ocen